808LOVECARE

Returns:
All sales are final, and you agree to this policy upon completing your purchase. If there is an issue with your order, we are more than willing to assist you in finding a solution or reshipping your order upon verification. Please note that refunds are only accepted before an order is processed.

Due to the nature of our products, we are unable to accept returned items. However, if there are issues with your order or you are dissatisfied, we are committed to working with you to find a satisfactory solution.

Can I Track My Package?:
Absolutely! You can easily track your package. Once your order is being processed and prepared for shipping, we will send the tracking number to the email address you provided during checkout. Please be aware that the tracking number will become active once the package is picked up and scanned by the shipping carrier.

Order Issues and Corrections:
In the rare event that there's a mistake with your order, such as an incorrect size or product, please don't hesitate to reach out to us via email. We will promptly verify the issue and take immediate steps to correct your order.

Tracking Number and Order Processing:
You may have received a tracking number via email, but please note that this is generated when we print the packing slip. It serves as confirmation that your order is being processed and prepared for shipping.

We genuinely appreciate your understanding and patience during the processing period. Our team is dedicated to providing you with top-notch service and high-quality products. Should you have any more questions or concerns, feel free to contact us anytime. Thank you for choosing our services, and we're excited to deliver your order to you soon.

Important Usage Information:
We value your safety and well-being. Before using any of our products for the first time, we recommend conducting a patch test on a small area of your hair or skin. In case of irritation or allergic reaction, please discontinue use immediately and seek medical advice.

Our products contain a blend of herbs and essential oils. If you have known allergies to these types of items, we strongly advise against using our products. We are not liable or responsible for any illness or allergic reactions that may occur as a result of usage.

To ensure your safety, we urge you to carefully read the instructions provided with each product. It is essential to conduct a 24-hour skin test as instructed before incorporating the products into your regular haircare and skincare routine. This precautionary measure will help you determine if you may have any sensitivities to the ingredients.

By purchasing and using our products, you acknowledge that you have read and understood this disclaimer and agree to use the products responsibly and at your own risk. We remain committed to providing you with high-quality and effective haircare and skincare solutions while prioritizing your safety and satisfaction.

FDA Disclaimer:
Our products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.

Hold Harmless Agreement:
By purchasing and using our products, you agree to hold 808LOVECARE, including all affiliates, owners, or partners, harmless from any claims, liabilities, damages, expenses, or third-party actions arising from any adverse reactions to our products.

Acknowledgment:
Your purchase signifies your understanding and acceptance of the above disclaimer.

At 808LOVECARE, your satisfaction and safety are paramount. We use high-quality, all-natural ingredients to provide you with the best possible experience. However, individual reactions may vary, and we encourage responsible usage. Should you have any concerns or questions, feel free to contact us. Thank you for choosing 808LOVECARE as your trusted supplier of natural products.

Replacement Items:
If you receive a damaged item due to the fault of 808LOVECARE, kindly inform us within seven days and provide photos of the damaged item/package. We will promptly ship a replacement item to you. However, if the item is damaged during shipping (by UPS), you must file a claim with United Parcel Service (UPS) as they become responsible for the packages once they are in their care. Priority mail orders have USPS insurance, and we recommend choosing this option at checkout for added protection.

Re-Shipping Fee:
If your order is returned to us due to an incorrect address or an error on your part, a re-shipping fee will be charged to resend your order.

Lost Packages:
If the tracking information shows that your package was delivered, but you haven't received it, please address the matter directly with United Parcel Service (UPS). We are not responsible for packages that have been marked as delivered, and we do not issue refunds for such cases.

Please remember that we are a small business, and all our items are handcrafted with love. We take great care in packaging and dispatching your orders. We appreciate your understanding and patience, and kindly allow for the necessary time to create and ship your items securely. Your satisfaction is of utmost importance to us, and we are here to assist you with any concerns or inquiries you may have. Thank you for supporting 808LOVECARE.